kq99 Privacy Policy
Your personal information is completely safe with us — kq99 is committed to protecting your privacy through SSL encryption and fair play technology.
Section 1
Introduction & Scope
kq99 (hereinafter referred to as "we", "us", or "platform") provides a safe and reliable online betting and casino experience for users in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information when you use kq99's website, mobile platform, or related services.
By using our platform, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us at [email protected].
This policy applies only to kq99's own platform and services. Third-party websites or services are governed by their own privacy policies.
Section 2
Information We Collect
kq99 only collects information that is necessary to operate our services properly, verify accounts, and provide you with the best possible experience. Below are the types of information we may collect:
Identity Information
Information you provide at registration, such as:
- Full name and username
- Date of birth (for age verification — only users aged 21 and above may register)
- Email address and contact details
- National ID or passport details (for KYC verification)
Financial Information
Information required to process transactions, such as:
- bKash, Nagad, Rocket, Upay account numbers (for transaction purposes)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction dates and amounts
Technical Information
Information about your device and browsing activity, such as:
- IP address and device identifier
- Browser type and version
- Operating system information
- Cookies and session data
- Platform usage time and log data
Gaming Activity Information
Information collected to improve your gaming experience:
- Preferred game categories and gaming history
- Betting patterns and session duration
- VIP tier progress and rewards history
- Self-exclusion or limit-setting information related to responsible gaming
Section 3
Purpose of Using Information
kq99 uses collected information only for specific and legitimate purposes. We never sell your information to third parties. Below are the main purposes for which information is used:
1. Account Management & Verification
We use your personal information to create and manage your account, verify your identity and age, and complete the KYC (Know Your Customer) process to prevent fraud. This ensures our platform operates only for users aged 21 and above.
2. Financial Transaction Processing
Financial information is used to process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain financial records. All transactions are conducted in accordance with the minimum deposit of ৳100 and minimum withdrawal of ৳1,000.
3. Customer Service & Communication
We use your contact information to communicate important service-related matters, provide 24/7 live chat support, and respond to your complaints or questions via [email protected].
4. Platform Improvement & Personalization
Technical information is used to analyze your gaming preferences to deliver a more personalized experience, identify and resolve technical issues on the platform, and improve our service quality.
5. Security & Fraud Prevention
The platform uses security information to prevent unauthorized access, detect suspicious activity, and comply with anti-money laundering (AML) regulations. SSL encryption and fair play technology further strengthen these protections.
6. Ensuring Responsible Gaming
We use information to monitor your gaming behavior, identify problematic gaming patterns, and provide assistance and protection when needed. This is an important part of our responsible gaming policy.
Section 4
Data Storage & Security
kq99 places the highest priority on protecting your personal information. We store your data using industry-standard security measures.
Encryption Technology
All sensitive information is stored and transmitted using SSL (Secure Socket Layer) encryption technology. This ensures your personal and financial information remains inaccessible to unauthorized third parties.
Secure Servers & Databases
Your information is stored on secure servers accessible only to authorized personnel. We maintain system security through regular security checks and audits.
Data Retention Period
We retain your information only for as long as it is required for legal or business purposes. After an account is closed or becomes inactive, some information may be retained for the mandatory legal period, but is securely deleted when no longer needed.
Important: If you suspect that your kq99 account information has been compromised, contact us immediately at [email protected] or connect via our 24/7 live chat.
Section 5
Sharing Information with Third Parties
kq99 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, limited information sharing may be necessary in certain specific circumstances:
Payment Processors
Transaction information necessary to complete financial transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These partners also adhere to strict privacy regulations.
Game Providers
Limited technical information may be shared with various game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, and Ezugi to operate gaming activities. Personally identifiable information is not shared.
Legal Obligations
We may be required to disclose information pursuant to court orders, regulatory authority directives, or applicable law. In such cases, only legally required information will be shared.
Technical Service Providers
Limited information may be shared with trusted technical partners for cloud services, cybersecurity, and technical maintenance. All such partners are bound by agreements to meet our privacy standards.
Section 6
Cookies and Tracking Technologies
kq99 uses cookies and similar tracking technologies to improve your browsing experience and ensure platform functionality. Below is a description of the different types of cookies:
Essential Cookies
These cookies are essential for the platform's core functions — such as maintaining your login session, security verification, and saving your language preference. Without these cookies, the platform cannot function properly.
Functional Cookies
These cookies remember your preferences and settings to provide a better experience on your next visit. They are used with your consent and do not collect personally identifiable information.
Analytics Cookies
These cookies are used to understand which sections of the platform are used most and where users encounter difficulties. Data collected this way is aggregated and anonymous. You can disable these cookies through your browser settings.
Section 7
Your Rights & Controls
As a kq99 user, you have certain fundamental rights over your personal information. We respect these rights and are committed to helping you exercise them:
Right to Access
You may request a copy of your personal information held by us at any time. We will respond to such requests within a reasonable time.
Right to Correction
If your information contains any errors or is incomplete, you may request a correction. This can be done through account settings or directly via the support team.
Right to Deletion
In certain circumstances, such as when closing your account, you may request that your personal information be deleted. However, some information may be required to be retained for a specific period due to legal or regulatory obligations.
Right to Object to Processing
You may withdraw your consent for marketing communications at any time. However, processing required for account management and legal obligations will continue.
To exercise any of the above rights or for any questions about your information, contact us at [email protected] or use our 24/7 live chat support.
Section 8
Protection of Minors
kq99 strictly follows an age verification policy. This platform is for users aged 21 and above only. We do not knowingly collect or process the personal information of any minor.
Every user must confirm their age at registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all collected information.
If you believe a minor has accessed our platform, please notify us at [email protected]. We will take prompt action on the matter.
Section 9
Policy Changes & Updates
kq99 may review and update this privacy policy from time to time. The policy may be revised due to improvements in service quality, new legal obligations, or technological changes.
For any significant changes, we will notify you via your registered email address or through a notice on the platform. Continued use of the platform after a change is considered acceptance of the updated policy.
The current version of this policy will always be published on the kq99 website. Previous versions can be provided upon request.
Have a question or concern?
If you have any questions, comments, or concerns about this privacy policy, do not hesitate to contact us. The kq99 support team is available in both Bengali and English, 24 hours a day, 7 days a week.
Contact us:
- Via live chat support on the platform (active 24/7)
- Email: [email protected]