kq99 Terms & Conditions

1.1 Introduction & Applicability

Welcome to the kq99 platform. These Terms and Conditions ("Terms") form a legally binding agreement between kq99 ("we", "our", "platform") and every person who uses this website ("you", "user"). By using our website or services, you are considered to have fully accepted these Terms.

These Terms must be read together with our Privacy Policy and Responsible Gaming Guidelines. Both documents form an inseparable part of these Terms.

1.2 Age Restriction

The kq99 platform is intended only for individuals aged 21 years or older. Minors may not open an account or place bets on this platform. Providing a false age at registration is a punishable offence, and kq99 reserves the right to close the account and forfeit any deposited funds in such cases.

1.3 Right to Amend Terms

kq99 reserves the right to change, revise, or update these Terms at any time. If you continue using the platform after any changes, you will be considered to have accepted the updated Terms. We therefore recommend reviewing this page regularly.

2.1 Account Opening Requirements

• Each person may open only one account. Multiple accounts are prohibited, and if found, all associated accounts and balances will be cancelled.
• All information provided at registration must be true, accurate, and complete. Providing false information is a violation of these Terms.
• It is your responsibility to keep your account login details (username and password) fully confidential. Sharing them with any third party is not permitted.
• If you notice any suspicious activity on your account, you must notify our support team immediately.
• kq99 may request identity documents or other records at any time for verification purposes.

2.2 Account Suspension or Closure

kq99 reserves the right to temporarily suspend or permanently close your account without prior notice for any of the following reasons:

• Violation of any part of these Terms.
• Evidence of fraud, manipulation, or gaining an unfair advantage.
• Evidence of operating multiple accounts.
• Suspicion of money laundering or other unlawful financial activity.
• If you wish to close your account yourself, please contact our support team.

3.1 Deposit Terms

• Minimum deposit amount: ৳100 (applicable to each payment method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (e.g., Dutch-Bangla Bank, BRAC Bank).
• Deposits must be sent only from your own account. Third-party payments are not accepted.
• Once a deposit is successfully confirmed, it will be credited to your account. If there is a delay due to technical reasons, please contact the support team.

3.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawals generally take 30 minutes to 3 hours to complete.
• Verification may be required before a withdrawal request is processed.
• Withdrawals can only be made to the same payment method used for the deposit, unless instructed otherwise in special circumstances.
• Earnings from bonuses must meet the wagering requirement before withdrawal (see Section 4).

3.3 Financial Security

kq99 uses SSL encryption and advanced security technology to protect all financial transactions. However, keeping your account information confidential remains the user's own responsibility.

4.1 Welcome Bonus

Newly registered members at kq99 will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000.

• Example: A deposit of ৳1,000 earns a ৳1,500 bonus, giving a total balance of ৳2,500.
• Example: A deposit of ৳14,000 or more earns the maximum ৳10,000 bonus, giving a total balance of ৳24,000.
• To withdraw bonus earnings, a wagering requirement of 10 times the bonus amount must be met.
• Example: If you receive a ৳1,500 bonus, you must place a total of ৳15,000 in bets before you can withdraw.
• Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

4.2 General Bonus Usage Terms

• Each bonus offer may be used only once per person, per household, per device, or per IP address.
• If bonus abuse is found, the relevant bonus and any associated earnings will be cancelled.
• Some games may not contribute to bonus wagering — this will be specified in the details of the relevant promotion.
• kq99 reserves the right to modify, suspend, or cancel any bonus offer.
• Bonuses are not convertible to cash and are non-transferable.

5.1 Betting Rules

• Once confirmed, a bet cannot be cancelled or changed, unless a technical error is proven.
• If any game or bet is left incomplete due to a technical error, kq99 will determine the outcome according to pre-established rules.
• In the event of an internet disconnection, the last recorded state on the server will be considered final.
• kq99's server logs will be accepted as the definitive evidence for game outcomes.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Playing games using bots, automated software, or artificial intelligence.
• Colluding with other users to earn bonuses or rewards.
• Exploiting any bug or technical vulnerability in the platform.
• Using the platform for money laundering or financial fraud.
• Selling or distributing platform content to third parties without kq99's permission.

5.3 Fair Play Policy

kq99 uses fair play technology to determine all game outcomes in a neutral and random manner. Our game software is regularly tested by third parties. No user is given an unfair advantage, and kq99 is committed to this policy.

6.1 VIP Tiers & Benefits

kq99's VIP program has 5 tiers. Each tier comes with a weekly cashback benefit:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.7% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.
• Diamond: Up to 1.2% weekly cashback.

6.2 VIP Tier Change Conditions

• It is possible to advance to a higher VIP tier through regular active participation.
• kq99 reserves the right to change the method for determining VIP tiers.
• VIP tier may be reduced due to inactivity.
• VIP cashback benefits are provided as bonuses and are subject to separate bonus terms.

7.1 Responsible Gaming Commitment

kq99 places the highest importance on responsible gaming. We believe that entertainment should be enjoyable and controlled. If you feel that gambling is having a negative impact on your life, please visit our responsible gaming page.

7.2 Limit-Setting Features

• Users can set their own deposit, loss, or betting limits.
• You can request to temporarily or permanently exclude yourself from the platform.
• For support, contact us via 24/7 live chat or at [email protected].

8.1 Collection & Use of Personal Data

kq99 collects and processes your personal data solely for the purposes of providing services, verification, and meeting legal obligations. Full details on how data is collected, stored, and used can be found in our Privacy Policy.

8.2 Sharing Data with Third Parties

kq99 never sells your personal data to third parties for commercial purposes. However, data may be disclosed in response to a lawful order from legal authorities.

9.1 Limitation of Liability

• kq99 is not responsible for losses caused by internet disconnection, power outages, or issues with the user's device.
• kq99's liability is limited in cases of faults in third-party game software.
• Claims for funds lost due to technical errors must be submitted to the support team with specific supporting evidence.
• kq99 will not be held liable for service disruptions caused by unavoidable circumstances (such as natural disasters or cyber attacks).

9.2 Dispute Resolution

If you have a complaint about any matter, please contact our support team first. We will make every effort to resolve the issue quickly and fairly. The support team is available 24 hours a day, 7 days a week.

9.3 Applicable Law

kq99's operating rules and the principles of international digital commerce law apply to the interpretation and enforcement of these Terms. Any dispute will be resolved through arbitration wherever possible.

10.1 Copyright & Trademarks

All content on the kq99 website — including logos, designs, text, graphics, software, and other elements — is the exclusive property of kq99 and is protected by copyright law.

• Reusing, redistributing, or publishing any kq99 content without written permission is prohibited.
• Viewing and reading information for personal, non-commercial purposes is permitted.
• The kq99 brand name or logo may not be used without permission.